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Home/Cloud & DevOps/From ticket to PR with agents: how to use Claude to automate platform changes without breaking SLOs
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From ticket to PR with agents: how to use Claude to automate platform changes without breaking SLOs

In Platform Engineering and SRE, the hardest part of change is rarely writing the change itself. The hard part is everything around it: understanding the intent behind a ticket or incident, locating the right context, identifying the systems involved, deciding what should change, validating the blas

โšกKey InsightsAI analyzingโ€ฆ
C

Carlos Mario Mora Restrepo

๐Ÿ“… Apr 8, 2026ยทโฑ 4 min readยทDev.to โ†—
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