Your Chatbot's Deflection Rate Went Up. Customers Just Gave Up.
Last month, I had a problem with a popular mobile banking app in Southeast Asia. Nothing exotic. A transaction didn't go through, and my support ticket had been sitting untouched for two weeks. So I opened the app's chatbot. It greeted me warmly, asked how it could help, and then couldn't do a singl
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10 editorial insights.
AiFeed24 Teamยทโฑ 1 min readยทNews
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